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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Robert Hewitt

Robert Hewitt

April 2, 2025

5  out of  5
rating by Robert Hewitt
"Rita and the entire team are amazing! She and the staff worked so hard and pulled off a wonderful reduction in our premium. We intend to remain loyal customers forever."
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Oliver Gonzalez

March 30, 2025

5  out of  5
rating by Oliver Gonzalez
"I’ve had a long standing relationship with State Farm but recently had some questions. The patience and attention to detail provided by the entire staff was great. I had a few follow up questions and got my calls returned quickly with clear responses. I know insurance is supposed to make you feel secure but these guys take that sense of security to a whole other level. Highly recommend this location!"
We responded:
"Thank you, Oliver. Being there for you when needed is our top priority. Happy to hear my team was able to answer your questions in a timely manner. Please don't forget to mention us to your friends and family! "
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Rita Gonzalez

March 30, 2025

5  out of  5
rating by Rita Gonzalez
"Cannot say enough good praises about Ricardo and his agency. He is professional, patient and straight to the point. I recently transferred all our policies. We had never met our last agent in the years that we had the policies. Ricardo contacted me within a few days of the transfer to setup a review of our policies . He was able to identify coverage gaps and as well as save us money."
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Christopher Reynoso

March 25, 2025

5  out of  5
rating by Christopher Reynoso
"I was referred to Ricardo by my sister and brother in law for car insurance. I was given his cell phone # and called him on a Saturday. He was not at work and still answered the phone and helped answer some questions I had. He was very friendly and was not pushy at all. Throughout the weekend he was answering my questions and making suggestions. On Monday he sent me some quotes and options as he said he would. I honestly can't remember the last time I spoke to someone in a sales field that was so accommodating and helpful. I never felt like I was bothering him and I never felt pressured. I got a policy through him and I am glad I did. I would refer Ricardo to anyone in need of obtaining an insurance policy. By the end I felt like I've known him for years. Normally for me, getting things like insurance isn't a situation I look forward to. But if I need another policy or any updates or changes I know Ricardo will be the guy I'm calling. I will tell everyone I hear talking about insurance to call this guy. Thank you Ricardo for your kindness, willingness and professionalism."
We responded:
"Thank you for your review, Chris. We're glad we could help you and your family with your auto insurance needs while making the process easy. Feel free to share your experience with friends and family "
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Elizabeth Villa

March 14, 2025

5  out of  5
rating by Elizabeth Villa
"My family recommended Ricardo Rosales, and let me tell you!!! I recommend him too!! He was great!! He answered all my questions, my calls. I highly, highly recommend him!!! Not only was the service great and the switch was easy but I'm saving a lot of money now!!! Thank you so much Ricardo!!!"
We responded:
"Thank you, Liz. Making sure you and your family are protected is our top priority. Don't forget to mention us to friends and family. "
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Jay A

March 7, 2025

5  out of  5
rating by Jay A
"Ricardo and Rita have provided myself and my family with excellent service for many years. They are quick to follow up with any needs or questions that we’ve had. We plan on continuing with them for many years to come!"
We responded:
"We are glad to have been of service to you. We want to make sure we are a team you can count on when needed. "
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Anthony Bonilla

February 28, 2025

5  out of  5
rating by Anthony Bonilla
"Never really had the thought of life insurance at 21, however I met with my agent Ricardo, and he helped me realize it’s more than just myself, but for my family as well. Thank you to Ricardo and the team for taking the time to help me safeguard what matters most to me!"
We responded:
"Thank you, Anthony. It is our mission to help protect what matters most to you and I glad we did that for you! Don't forget to mention us to your friends and family!"
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Zoila Bravo

February 26, 2025

5  out of  5
rating by Zoila Bravo
"Muchas gracias por su valiosa ayuda en mi aseguranza de carro,Rubén es una persona muy amable y respetuoso! Se los recomiendo 100%"
We responded:
"Gracias Zoila. Me da gusto saber que le pudo ayudar Ruben. Por favor de mencionar nuestra agencia a su familia para ver si podemos ayudarles a ellos tambien. Gracias! "
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susie garcia

February 13, 2025

5  out of  5
rating by susie garcia
"He was a great help in getting the best policy and very nice and helpful"
We responded:
"Thank you Susie. Glad we were able to help get you the right coverage and help you save money! please don't forget to mention us to friends and family who would benefit in speaking to us! "
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Gianna Thomas

February 4, 2025

5  out of  5
rating by Gianna Thomas
"Ruben is the all star! He is super quick and helpful when it comes to anything you need. 10/10 service"
We responded:
"Thank you, Gianna, for your kind words. I know Ruben Strives to deliver great service and be attentive to helping his customers protect what matters most to them. Please do not hesitate to refer us to any friends and family that would benefit in speaking to Ruben. "
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Laura Rosales

January 28, 2025

5  out of  5
rating by Laura Rosales
"Being able to speak with an agent when I have questions or concerns is very important to me. To call and having an actual live person answer, is what I like most of working with this office. Ricardo is attentive to his customers, follows up and keeps his promises. I have the coverage I need at the right price, with unmatched world class service."
We responded:
"We are happy to be able to be there for you when it matters most to you. Thank you for trusting us with all of your insurance needs! "
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rafael rincon

January 23, 2025

5  out of  5
rating by rafael rincon
"I recently started a family and had a lot of questions about life insurance. I’m glad to say that both Ricky and Ruben at State Farm provided exceptional support. They patiently answered all my questions and helped me feel comfortable moving forward with my life insurance decision. Thanks to their guidance, I’m now on a plan that makes perfect sense for my needs. It was a lot less complicated than I made it out to be. Highly recommend their services!"
We responded:
"Hello Ralph. thank you for your feedback. It is our mission to help make sure you and your loved ones are protected and happy to know you made the decision to get life insurance to protect them. Don't forget to mention us to friends and family that would also benefit from having a conversation with Ruben and I. We are here to ensure life goes right!"
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Luke Dumas

January 23, 2025

5  out of  5
rating by Luke Dumas
"Very impressed with State Farm's customer service and flexibility. I found that my quote was competitive and since this is a top company, I couldn't pass up on a great deal! Thanks for the peace of mind."
We responded:
"Thank you Luke! We are happy to know we were able to find you the right coverage at the right price for your auto insurance! Don't hesitate to mention us to friends and family! We will do our best to help! "
Profile photo of Andrew Gomez

Andrew Gomez

January 23, 2025

5  out of  5
rating by Andrew Gomez
"Ricardo has been managing my finances and insurance for years, he is honest, understanding, and always helpful, you can definitely count on him for all your families needs."
We responded:
"Thank you Andy! Its our goal to do right by our customers and look for ways to help them succeed financially and protect what matters most to them! "
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Juan Pacheco

December 19, 2024

5  out of  5
rating by Juan Pacheco
"I’m strongly recommended State Farm company Ruben helps me and my mom to get our car insurance he’s so nice and helpful . Also he got pretty good life insurance policy as well once again thank you so much ."
We responded:
"Thank you for your review, Mr. Pacheco. It is great to hear that Ruben was able to help protect your loved ones in helping you get a life insurance policy and find you the right plan for your auto insurance! If you can think of anyone that could benefit in speaking with us, please send them our way and we will do our best to help them as we have helped you! "
Profile photo of Zachary Carter

Zachary Carter

December 18, 2024

5  out of  5
rating by Zachary Carter
"I’ve recently been introduced to life insurance by a great agent, Ricardo. He perfectly explained life insurance to me and how important it is to get a policy to protect myself and my family. I’m so glad I had Ricardo to help me set this up. Thank you Ricardo!"
We responded:
"Thank you, Mr. Carter. I'm delighted we found a solution to help safeguard your loved ones with a life insurance policy. I look forward to our annual meetings to review your plan and ensure it continues to align with your goals. Don't forget to refer us your friends and family to do the same for them! "
Profile photo of Monica Rosales

Monica Rosales

December 7, 2024

5  out of  5
rating by Monica Rosales
"I had the pleasure of setting up my life insurance policy with Agent Ricardo. He was beyond helpful in efficiently explaining the policy and going through the application itself. I will definitely be coming back for more insurance coverage!! Thank you for the simple, quick and great service!"
We responded:
"Thank you, Mrs. Rosales for your kind words. Ensuring your loved ones are protected is our top priority and I am happy to know we did that for you with a Life Insurance policy. If any loved ones come to mind for us to also help, please send them our way! Happy holidays! "
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Ruth B

October 3, 2024

5  out of  5
rating by Ruth B
"Thank you so much for the effort and speed of your work! You solved my problems and answered my questions. The level of knowledge you have is incredible! I am very impressed and I’m sure anyone needing insurance should ask for Chelly!"
We responded:
"Hello Ruth. Thank you for your feedback. I am happy to hear my team was able to help meet your insurance needs and deliver great service! We welcome referrals, therefore do not hesitate to recommend us to your friends and family and we will do our best to help! "
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Cristina Aviles

August 29, 2024

5  out of  5
rating by Cristina Aviles
"They were able to help me, guide me, and answer all my questions about my coverage."
We responded:
"Thank you, Cristina. I am glad we were able to help! If you can think of anyone that would benefit in speaking to us, please send them our way! "
Profile photo of Frank Soto

Frank Soto

August 25, 2024

4  out of  5
rating by Frank Soto
"Ricardo and Team picked up the Duarte SF Location fantastically. I've been a State Farm customer for 39 years and through this office location I've insured 11 vehicles over the years. Ricardo and Team did not skip a bit in maintaining the excellent quality of service and attention to my (the customers) insurance needs and keeping a pulse on product suggestions and timely answers to question. Very much recommend Ricardo and Team if you need an (Agent) Advocate for your Insurance needs and Claims in the Duarte, Pasadena, Covina, West Covina, Baldwin Park, etc. area. Expect handling with efficiency and professionalism. I'm certain you're experience with the Team will get you to when your friends ask... Do you know a good agent? And without hesitation you reply " I know a guy " :) ; You know, we all do this. Best Regards, Frank S."
We responded:
"Thank you for your review Frank. We are glad to be able to be there to ensure life goes right! Our team makes it a point to go above and beyond for our customers. Do not hesitate to recommend us to your friends and family!"
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Alex Tavizon

August 22, 2024

5  out of  5
rating by Alex Tavizon
"Amazing experience with Ricky from State Farm. He saved me time and money while providing better coverage! Super friendly team and willing to go the extra mile. Thank you Ricky!"
We responded:
"Happy to hear we were able to help Alex. Keep us in mind should you have any friends and family looking for insurance. Thank you!"
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Dina Zaklama

August 21, 2024

5  out of  5
rating by Dina Zaklama
"Had a great experience dealing with Ricardo! He was able to explain to me all things insurance, looked for ways to save me money and even made recommendations on my existing policy! He is honest, kind and cares about his clients. Highly recommend!"
We responded:
"Thank you for your feedback. Its my goal to ensure you have the right coverage at the best price. If you know anyone that could benefit in speaking with me, please send them my way!"
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Emmanuel Zepeda

August 20, 2024

5  out of  5
rating by Emmanuel Zepeda
"Excellent customer service! Prompt with callbacks, intent on solving your issues and showing concern for lowering prices. I’ve had a great experience with communicative staff who showed they cared about making my payment lower. Great experience overall!"
We responded:
"We are glad to have been able to help. Thank you for trusting us with your insurance needs. If you know of anyone that would benefit in speaking to us, feel free to send them our way!"
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Diana nesheiwat

August 10, 2024

5  out of  5
rating by Diana nesheiwat
"Recently switched over to Ricardo and it was such a great experience. He is very responsive, quick to assist, explains all the details, and follows through on promises. He was able to review my policy’s to ensure it was the best fit. My mom got in an accident and he was a quick call away to help me take care of everything that day. Great agent and highly recommended."
We responded:
"We are here to help ensure life goes right. If we can do the same for your friends and family, please do not hesitate to recommend us. Thank you! "
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Mercedes Delgado

August 7, 2024

5  out of  5
rating by Mercedes Delgado
"Ricardo es una persona muy amable está muy preparado con la información de mis preguntas y buena disponibilidad"
We responded:
"Nos da gusto de poder ayudarle con sus necesidades de aseguranza. Por favor referirnos a sus amigos y familia para poder ayudarles a ellos. Gracias!"